Connect issues

This section contains common causes for issues with connecting a Campaign Manager source in Funnel

User permissions

Funnel requires that the connected user profile has access to build and view reporting data in Campaign Manager. See this link for more information.

Custom reports

Custom reports can be connected by either specifying a query ID in the connect dialog or by not entering one, and then selecting from a list of all available queries that the connected user profile has access to.
Issues when connecting can occur if the connected user profile has access to a large number of queries. The solution to this would be to find the ID of the specific query you want data for and enter that Id when connecting a source.


Data discrepancies

This section contains common causes for why data in Funnel might differ from reports generated by the Campaign Manager User Interface

Custom reports

A custom report is a query created by the user in Campaign Manager and then connected to Funnel by its query ID.
Funnel will download historical data when the source is connected but will not do this again if not manually triggered. This means that if the Campaign Manager query changes, e.g. a new field is added by a user, then the new field will not have values in the historical data that was previously downloaded on connect.
Solutions to this is to either create a new source and connect it to the updated query or to request a full refresh of historical data from Funnel support. 

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