If your use case requires this data in Funnel, you can request it as a Custom Connector.
Custom Connectors and the Custom Connector Request feature are available in the following plans: Business and Enterprise. See our Pricing page for more details.
Reports
Calls Report
Dimensions:
Call ID
Timestamp
Campaign
Call Type
Agent
Agent Name
Disposition
ANI
Customer Name
DNIS
Call Time
Bill Time (Rounded)
IVR Time
Queue Wait Time
Ring Time
Talk Time
Hold Time
Park Time
After Call Work Time
Recordings
Metrics:
Transfers
Conferences
Holds
Abandoned
Cost
How to Request this Custom Connector
To request Five9 data, submit a Custom Connector Request (see link here for instructions) or select the Five9 tile marked custom after enabling Show custom connectors. Selecting the tile automatically sends your request.
If you are interested in Five9 data that hasn't been covered here, we would like to encourage you to connect with our Integration Engineering team by submitting a Custom Connector Request. They will be more than happy to explore the potential of obtaining additional data.