If your use case requires this data in Funnel, you can request it as a Custom Connector.
Custom Connectors and the Custom Connector Request feature are available in the following plans: Business and Enterprise. See our Pricing page for more details.
Contacts Report
Available Fields:
Fetches custom fields that vary depending on Intercom configuration
Conversations Report
Available Fields:
Conversation Id
Conversation Created At
Conversation Part Id
Part Type
Body
Conversation Part Created At
Notified At
Assigned To
Author Id
Author Type
Author Name
Author Email
Event Details Value Name
How to Request this Custom Connector
To request Intercom data, submit a Custom Connector Request (see link here for instructions) or select the Intercom tile marked custom after enabling Show custom connectors. Selecting the tile automatically sends your request.
If you are interested in Intercom data that hasn't been covered here, we would like to encourage you to connect with our Integration Engineering team by submitting a Custom Connector Request. They will be more than happy to explore the potential of obtaining additional data.