If your use case requires this data in Funnel, you can request it as a Custom Connector.
Custom Connectors and the Custom Connector Request feature are available in the following plans: Business and Enterprise. See our Pricing page for more details.
Reports
Ticket Data
Ticket Assignee Name
Ticket Assignee User ID
Ticket Channel
Ticket Closed Date Time
Ticket ID
Ticket Is Unread
Ticket Language
Ticket Opened Date Time
Ticket Priority
Ticket Snooze Date Time
Ticket Spam
Ticket Status
Ticket Subject
Ticket Tags
Ticket Trashed Date Time
Ticket Updated Date Time
Ticket Via
Ticket First Response Time
Ticket Resolution Time
Historical Ticket Messages
Ticket Assignee Name
Ticket Assignee User ID
Ticket Channel
Ticket Closed Date Time
Ticket ID
Ticket Is Unread
Ticket Language
Ticket Opened Date Time
Ticket Priority
Ticket Snooze Date Time
Ticket Spam
Ticket Status
Ticket Subject
Ticket Tags
Ticket Trashed Date Time
Ticket Updated Date Time
Ticket Via
Satisfaction Survey ID
Satisfaction Survey Sent Date Time
Satisfaction Survey Score
Message Body Text
Message Channel
Message Created Date Time
Message Failed Date Time
Message From Agent
Message ID
Message Intents
Message Is Retriable
Message Last Sending Error
Message Opened Date Time
Message Receiver Email
Message Receiver Name
Message Sender Email
Message Sender Name
Message Sent Date Time
Message Source
Message Stripped Text
Message Subject
Message Via
Message Integration ID
Message Integration Name
Ticket Messages
Ticket Assignee Name
Ticket Assignee User ID
Ticket Channel
Ticket Closed Date Time
Ticket ID
Ticket Is Unread
Ticket Language
Ticket Opened Date Time
Ticket Priority
Ticket Snooze Date Time
Ticket Spam
Ticket Status
Ticket Subject
Ticket Tags
Ticket Trashed Date Time
Ticket Updated Date Time
Ticket Via
Satisfaction Survey ID
Satisfaction Survey Sent Date Time
Satisfaction Survey Score
Message Body Text
Message Channel
Message Created Date Time
Message Failed Date Time
Message From Agent
Message ID
Message Intents
Message Is Retriable
Message Last Sending Error
Message Opened Date Time
Message Receiver Email
Message Receiver Name
Message Sender Email
Message Sender Name
Message Sent Date Time
Message Source
Message Stripped Text
Message Subject
Message Via
Message Integration ID
Message Integration Name
Statistics Retrieval
Median First Response Time
Median Resolution Time
Total Closed Tickets
Total Messages Received
Total Messages Sent
Total New Tickets
Total Replied Tickets
Total Sent
Delta
Median First Response Time Delta
Median Resolution Time Delta
Response Distribution 1
Response Distribution 2
Response Distribution 3
Response Distribution 4
Response Distribution 5
Response Rate
Total Closed Tickets Delta
Total Messages Received Delta
Total Messages Sent Delta
Total New Tickets Delta
Total One Touch Tickets Delta
Total One Touch Tickets
Total Replied Tickets Delta
No Response 1
No Response 2
No Response 3
No Response 4
No Response 5
Support Open
Support Closed
Channel
Statistics Download
Agent
Channel
Hour
Tag
Delta
First Response Time - 90% (s)
First Response Time - Median (s)
Resolution Time - 90% (s)
Resolution Time - Median (s)
Score
Tickets Closed
Total
Customers
Customer ID
External ID
Active
Email
Name
First Name
Last Name
Language
Timezone
Created Date Time (as Funnel Date)
Updated Date Time
Name Set Via
Users
User ID
Active
Bio
Created Date Time (as Funnel Date)
Country
Deactivated Date Time
Email
External ID
First Name
Has Password
Has 2FA Enabled
Last Name
Language
SSO
Profile Picture URL
Name
Role
Timezone
Updated Date Time
URI
Order Tickets
Ticket ID
Ticket Created (as Funnel Date)
Ticket Updated
Assignee User ID
Ticket Tags
Customer ID
Order IDs
How to Request this Custom Connector
To request Gorgias data, submit a Custom Connector Request (see link here for instructions) or select the Gorgias tile marked custom after enabling Show custom connectors. Selecting the tile automatically sends your request.
If you are interested in Gorgias data that hasn't been covered here, we would like to encourage you to connect with our Integration Engineering team by submitting a Custom Connector Request. They will be more than happy to explore the potential of obtaining additional data.