If you are on Funnel’s Free plan, Starter plan, or on one of the legacy Starter plans such as Essentials or Agency Small, you can cancel your subscription directly from the Funnel app.
Guidelines and requirements
You need an Owner subscription user role.
Cancel the subscription at least 30 days before your renewal date.
If you are on a Business plan, an Enterprise plan, or a legacy equivalent of these plans, contact Funnel’s Support from the Help menu in the Funnel app to cancel your subscription.
Procedure
To cancel your subscription, follow these steps:
In Funnel, click your account at the top-right and select Subscription Overview > Billing > Cancel subscription.
Select a reason for cancelling your subscription from the drop-down list.
Provide your feedback in the steps that follow, and click Continue.
Click Confirm cancellation to deactivate your subscription.
If you are on the Free plan, your account deactivates immediately. If you are on a paid plan and cancel your subscription less than 30 days before your renewal date, you will still be billed for the next cycle. Your next billing date and your renewal date are the same, unless you've signed an agreement with Funnel that specifies your renewal date otherwise. See the examples below:
Subscription type | Cancelation date | Renewal date | Deactivation date | Deletion of your Funnel data |
Paid (monthly subscription) | January 27, 2025 | February 17, 2025 | March 19, 2025 | April 18, 2025 |
Paid (monthly subscription) | January 17, 2025 | February 17, 2025 | February 17, 2025 | March 19, 2025 |
Paid (annual subscription) | January 27, 2025 | February 17, 2025 | February 17, 2026 | March 19, 2026 |
Free | January 27, 2025 | Not applicable | January 27, 2025 | February 26, 2025 |
Regardless of subscription type, your data will be deleted from Funnel 30 days after your deactivation date.