Problem summary
Your Spotify Ad Studio data source doesn't download any data, and the data source details show that your ad account isn't active. This usually happens when you connect a newly created ad account.
Error message or symptoms
In the data source details, you see this message:
Your Spotify ad account is not active. To get this source working in Funnel, you need to reach out to your sales representative at Spotify.
When does this occur
You connect a Spotify Ad Studio ad account that Spotify hasn't activated yet
Spotify deactivates an ad account that you already connected to Funnel
Root cause
Spotify must activate an ad account before its data is available to Funnel. Until the account is active, Spotify rejects Funnel's requests for that account, so Funnel can't download its data.
Solution
Contact your Spotify representative and ask them to activate your ad account.
After Spotify confirms that the account is active, go to Data > Connect > Data sources in Funnel and open your Spotify Ad Studio data source.
Select Reconnect and sign in to Spotify Ad Studio again. Funnel starts downloading data for the ad account.