Creating Microsoft Advertising credentials requires signing in to a Microsoft account that has been signed up to Microsoft Advertising and giving consent for Funnel to manage it.
The ability of a user to grant consent to Funnel depends on the type of Identity service account used to log in to Microsoft Advertising, either:
a Microsoft account (also called a personal account) created by an individual, or
a work account provisioned by an organisation via Azure Active Directory (AAD).
All accounts must fulfil the following conditions in order to grant consent to Funnel:
two-step authentication enabled
added as a user to either:
the Microsoft Advertising account intended as a data source
a Microsoft Advertising account with an account link to the one intended as a data source
Microsoft accounts (personal accounts) should able to grant consent to Funnel if the above conditions are met. Work accounts require an additional condition be met in order to grant consent to Funnel:
The Require sign-in with a work account setting must be enabled on the Microsoft Advertising account intended as a data source.
Work accounts fulfilling all the above conditions may still not be able to grant consent to Funnel due to restrictions imposed by the AAD configuration of the provisioning organisation. Depending on the AAD configuration that applies to a work account:
A dialogue for requesting admin approval is displayed
Submit the approval request and contact the individual or team responsible for provisioning work accounts at your organisation. Once the request is approved, you will be able to create credentials in Funnel
A Funnel authentication error is displayed
A work account with sufficient AAD permissions and fulfilling the conditions required by Microsoft Advertising for work accounts outlined above must successfully create a Microsoft Advertising credential in Funnel. Two examples of achieving this are:
the individual or team responsible for provisioning work accounts (e.g. an IT admin) grants sufficient AAD permissions involving consent to work accounts that are used with Funnel (e.g. a digital marketer), or
an existing work account with sufficient AAD permissions (e.g. an IT admin) signs up to Microsoft Advertising, fulfils the conditions required by Microsoft Advertising for work accounts outlined above, and successfully creates a Microsoft Advertising credential in Funnel. Once the credential is successfully created, it may be removed from Funnel if not needed.
Once consent is granted via the successful creation of the first Microsoft Advertising credential in Funnel, all other work accounts in the same organisation will be able to consent to Funnel and create credentials.
If you still experience issues and encounter errors after following the above guidelines, please refer to our Troubleshooting Microsoft Ads guide.