If your use case requires this data in Funnel, you can request it as a custom connector.
Custom connectors and data requests are available only in Business and Enterprise plans.
Reports
Calls Report
Dimensions:
Call ID
Timestamp
Campaign
Call Type
Agent
Agent Name
Disposition
ANI
Customer Name
DNIS
Call Time
Bill Time (Rounded)
IVR Time
Queue Wait Time
Ring Time
Talk Time
Hold Time
Park Time
After Call Work Time
Recordings
Metrics:
Transfers
Conferences
Holds
Abandoned
Cost
How to request this data
To request Five9 data and other data that has not been covered here, submit a data request.