Using our Google Data Studio Connector makes it easy to access all your Funnel data directly in Google Data Studio. If you're experiencing any issues or errors with your data, here are some steps that you should try before anything else:

Refresh data

Sometimes you need to manually hit refresh to force an update. You will find the Refresh data button by first clicking on the three dotted button in the top right corner.

Refresh fields

When your Funnel Account is updated with new dimensions, metrics or other settings, you need to refresh the schema to get the latests updates. You can do this by following these steps:

1. Click the Edit button next your Data Source (or you can go to the top menu bar Resource -> Managed added data sources -> Edit).

2. Click the REFRESH FIELDS button at the bottom left corner.

3. Wait for the refresh to complete, if any changes were made there will be a pop up window prompting you to confirm, if so press APPLY.

Reconnect the data source

In some cases the above steps are not enough and you need to reconnect and re-authenticate the data source.

1. Click the Edit button next your Data Source (or you can go to the top menu bar Resource->Managed added data sources->Edit).

2. Click EDIT CONNECTION 

4. Click the RECONNECT button


Still having issues? 

If you're getting an error in your report, take a look at the article What does this Data Studio error mean and how can I fix it?

If you are experiencing slow performance, have a look at the article Why is my Data Studio Report so slow?

If you still have issues, please reach out via the support chat or email support@funnel.io. Going through the steps above helps us resolve the issue faster.

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