Problem summary
After you reconnect a data source, scheduled downloads resume but historical dates can remain missing.
Error message or symptoms
New data arrives after you reconnect the data source, but the historical gap remains.
When does this occur
Funnel asks you to reconnect because credentials, permissions or the source API changed.
You reconnect with new credentials or after a user's permissions change.
The data source resumes its scheduled downloads.
Root cause
Reconnecting verifies access and resumes scheduled downloads. It does not delete data that Funnel already stores, but it does not automatically download historical data again.
Solution
Wait a few hours for the next scheduled download.
Check whether new data has arrived.
If new data does not arrive or historical dates are still missing, contact Funnel support. Include the data source link and the exact missing date range.
You cannot start a historical download in Funnel. Support checks which historical data is still available for your data source and its configuration. The source platform might not provide every missing row.