Funnel fetches data from X Ads API. This is not the same data that is found on X Analytics. To see the data Funnel retrieves from X Ads log on to ads.twitter.com.
Sections in this article
Access issues on X Data Sources
X differentiates between X user accounts (or handles) which are used to log in to the platform, and X ad accounts which are used to manage ad campaigns by allowing multi-user access with permissions. In Funnel, credentials represent X user accounts and data sources represent X ad accounts.
If a data source is getting a "No access" error, the initial step is to verify the following:
Ensuring the Data Source is Fully Set Up
The X ad account that is intended as a data source must be fully set up on ads.twitter.com. Note that an X analytics account accessed via analytics.twitter.com does not qualify as a fully set up X ad account.
The X ad account setup is considered complete after accomplishing steps 1-6 outlined in the "Create your X Ads account" section in the Ads account creation X help article, including the entry of billing information.
Verify Credentials' Access Permissions for Data Sources
In order to download data for all X core connector report types in Funnel, it's imperative to verify and set up the access permissions associated with your credentials. Please check following:
User Account Permissions and Role Selection:
The X user account providing the credentials needs to be granted user permissions with either Ad manager or Account administrator roles on the specified X ad account, which is intended to serve as a data source.
Permissions:
Permissions can only be granted, viewed and edited by X user accounts with Account administrator permissions, by following the steps outlined under the Setting up multi-user login section on X's Multi-user login FAQs page.
Inconsistent X Data in Funnel
This section aims to address common issues related to dimension levels, segmented data, campaign IDs, missing post names, and the display of video metrics.
Sections:
Metric Sums Across Dimension Levels
A common misunderstanding is that metric sums are unaffected by which dimension level (Campaign, Ad Group or Promoted Post) is selected at connect. Below is a summary of both types of level and how they differ:
Campaign and Ad Group level
At the Campaign and Ad Group levels, data aggregates across all Ads categories, including Posts, Display creatives, In-stream videos, and Others. Metric sums at these levels remain consistent with each other.
Promoted Post level
Promoted Post level focuses exclusively on the Posts under the Ads category in X Ads Manager. Therefore, selecting this level may lead to metric sums lower than those at the Campaign level due to this narrowed scope.
Segmented Data Consistency
Segmented data will not be 100% consistent with non-segmented data. This is expected behaviour according to X due to how they derive the information.
Campaign IDs not matching between X and Funnel
The X user interface shows the campaign ids in base-10 and in Funnel these are displayed as base-36. This is consistent with the response we get from X's API, as shown in their documentation here. For joins between base-10 and base-36 columns in Excel/Sheets/Calc, you can use the BASE formula, to convert base-10 into base-36.
Missing Post Names
If no input was given for the Post Name when creating a post the X user interface uses the creative (card name) instead and hence the Ad name that you see on user interface is not necessarily the same as a Post name.
A post may be missing a set Post name due to the following reasons:
The post was created before December 2021.
The post was originally created without a Post name,
The post is a re-post of a X.
The original Post/Card belongs to another Ads Account.
Mismatching video metrics
The values reported by the following metrics are dependent on the associated campaign objective:
Video 6s views
Video Content Starts
Video CTA Clicks
Video played 100%
Video played 75%
Video played 50%
Video played 25%
Video views
When the associated campaign objective is Video views, these metrics will match with those found under the Promoted Video views objective grouping in the X Ads reporting dashboard.
When the associated campaign objective is Pre-roll views, these metrics will match with those found under Pre-roll views objective grouping in the X Ads dashboard. Due to a limitation with X Ads API reporting, it is not possible to retrieve both Pre-roll and Promoted Video attributed metrics for Pre-roll objective campaigns.
If desired, it is possible to create custom metrics in Funnel that performs the same breakdown based on objective as X.
Data absent in Funnel
Absent data in Media Creative reports
A "Media Creative" is not to be confused with creatives such as images, gifs, videos etc. The "Media Creative" report only contains data for Ad Groups across the X Audience Platform.
The X Audience Platform (TAP) is a network where advertisers can expand the reach of their campaigns beyond X through devices served by MoPub. Read more about the The X Audience Platform (TAP) here.
If you don't see any data in Funnel, the cause is most likely that you don't have any Ad Groups across the X Audience Platform, and therefore no "Media Creatives" to fetch data for. Try to connect a "Promoted Post" report instead.
Absent custom conversion fields
The X Ads API only supports retrieval of custom conversion fields for Web-attributed conversion events, not Mobile/App.
The Media Creative report level cannot display web custom conversions.
The Campaign, Ad Group and Promoted Post report levels can only display web custom conversion attributed metrics if the conversion event type is of the following:
Custom
Download
Purchase
Sign Up
Site Visit
Absent Mobile Conversions data
Mobile conversion stats are available only to advertiser accounts enabled for MACT.
Read more about MACT here.