In June 2021, Funnel introduced a new price model to better support the various use cases, functionality and capacity required by customers in different tiers. This new pricing is defined by two main variables, required functionality and capacity (flexpoints). Functionality is differentiated by the different plans. In terms of capacity, each plan comes with a starting level of flexpoints that covers the typical requirements in each plan. However, you are able to easily add additional flexpoints in all plans to cover your capacity needs. Learn more about the different price plans on our pricing page.

Does my price plan contain flexpoints?

If you are on a Funnel price plan pre-dating June 2021, your subscription does not utilize the flexpoint-system. If you are unsure, you can check your Funnel subscription overview section.

If the current plan is Marketing & Ecommerce - Essentials/Plus/Enterprise or Agency -Small/Plus/Large, your plan contains flexpoints. If you are the Subscription owner you'll also see a Usage-tab where you can track your flexpoint consumption.

What are flexpoints?

Flexpoints is a capacity measure that is associated with your Funnel subscription. Different features in Funnel consume different levels of flexpoints, and you are free to distribute and redistribute your flexpoints as you wish at any point in time. The number of flexpoints you have refers to the maximum number of flexpoints you can distribute, unused flexpoints are not reimbursed or saved for future months.

How many flexpoints do I have available?

Each plan comes with a set starting level of flexpoints and you can easily add additional flexpoints in packages at any point.

If you would like to check how many flexpoints you currently have and/or are currently utilizing, you can check the Usage-tab in your Funnel subscription (only available for Subscription owners).

Do unused flexpoints carry over to the following months?

No, a subscription has a certain number of flexpoints allowed to be used, and unused flexpoints cannot be saved for future months. As a concrete example, you can think about flexpoints as the available storage you have on your phone.

How do I add more flexpoints?

Additional flexpoints can be purchased in packages. To get a detailed quote, please reach out to our support team or your contact person at Funnel.

Can I see my flexpoint consumption?

If you are the Subscription owner you are able to track your flexpoint consumption in the Usage-tab in the Subscription section of Funnel. You will be able to see how many flexpoints you have left and what it consuming them.

If you have more than one Funnel account you will be able to see a breakdown of the usage by account at the bottom of the page.

The first section shows the setup consumption, i.e. consumption that could not be tied to a specific Funnel account but to a subscription, for example, flexpoint-usage for Funnel accounts, connectors, and destination types. The first Funnel account is included and does not consume any flexpoints. Therefore we have included the (potential) additional Funnel accounts in the Subscription setup section.


What is consuming flexpoints?

Data source state

What does the state mean?

Consumes flexpoints?

Active

Data is downloaded according to the connector's or the data source's download schedule

Yes

Paused/Disabled Import

Data source is paused by the user and no new downloads happen

No

Don't use in Funnel

Data is downloaded according to the connector's or the data source's download schedule, but the data source is ignored in transformation & exports

Yes

Active with error

Data source is prevented from downloading due to an error. The error can be in need of fixing by either the user or by Funnel.

Yes

Export state (data warehouse, cloud storage, sFTP)

What does the state mean?

Consumes flexpoints?

Active

Data is exported according to the schedule of the export.

Yes

Paused

Export is paused by the user and no data is exported.

No

Active with error

The export is prevented from exporting due to an error. The error can be in need of fixing by either the user or by Funnel.

Yes

Google Sheets Export (scheduled only)

Active

Data is exported according to the schedule of the export.

Yes

Paused

Export is paused by the user and no data is exported.

No

Active with error

The export is prevented from exporting due to an error. The error can be in need of fixing by either the user or by Funnel.

Yes

Visualization tool views (e.g. Google Data studio, Tableau)

Exists

The View can be queried from the visualization tool.

Yes

Google Analytics upload

Active

Data is uploaded according to the schedule of the upload.

Yes

Paused

Upload is paused by the user and no data is uploaded.

No

Active with error

The upload is prevented from executing due to an error. The error can be in need of fixing by either the user or by Funnel.

Yes

Additional Funnel accounts

What does the state mean?

Count toward flexpoint consumption?

Exists

The Funnel account has been created.

Yes

How do I reduce my flexpoint consumption?

To reduce your flexpoint consumption you can delete or inactivate data sources and data destinations as well as removing Funnel accounts.

Related topics: #flex points

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