To show the images and videos from your TikTok Ads ads in creatives in dashboards and creative exports, your data source needs the Basic metrics at ad level. Funnel then downloads the creatives for each ad.
Before you begin
You have a TikTok Ads data source.
You can edit data sources.
Required settings
Setting | Value |
Metrics | Basic |
Level | Campaign, Ad group, Ad |
The Creative Basic metrics don't give Funnel the creatives to download.
Configure the data source
Go to Data > Data sources.
Find your TikTok Ads data source, open the actions menu (⋮) at the end of the row and select Edit configuration.
Under Metrics, select Basic.
Under Level, select Campaign, Ad group, Ad.
Click Save, and in the Confirm changes dialog, click Update configuration.
What to expect
Funnel reloads the historical data for the data source and downloads the images and videos from your ads. When it's done, your creatives show in creatives grids and creatives tables.
To download creatives from Boosted ads, also reconnect the data source.
If creatives don't appear
Check that the data source uses the Basic metrics and the Campaign, Ad group, Ad level.
Wait until Funnel has finished reloading the historical data.