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Resolve connection issues for TikTok Ads

Resolve login failures when connecting TikTok Ads to Funnel.

You cannot complete the TikTok authentication flow when you add a TikTok Ads data source in Funnel. This usually means the account you sign in with is not a TikTok business account.

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Error message or symptoms

There is no single standard error message. Authentication fails or you cannot log in during the connect flow when Funnel redirects you to TikTok.

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When does this occur

  • You try to connect TikTok Ads in Connect > Data sources

  • You sign in with a personal TikTok account instead of a TikTok business account

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Root cause

The TikTok Ads connector requires a TikTok business account. Personal accounts cannot authorize the API access Funnel needs to download advertising data.

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Solution

  1. Confirm you have a TikTok business account with access to the ad accounts you want in Funnel.

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  2. In Funnel, go to Connect > Data sources and click + Connect Data Source.

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  3. Search for TikTok Ads and start the connection again.

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  4. Sign in with the business account that owns or has access to your ad accounts.

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Related resources

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