To connect an Instagram account to funnel a few criteria has to be met.  

The Instagram account has to be a business account. It also has to be connected to a Facebook page. Once the Instagram business account is connected to a page, any Facebook user who is able to perform tasks on behalf of that page can connect the Instagram business account to Funnel.

An Instagram account can be converted to a business account at any time.

If you have connected with the Media insights report, any media that was posted before the Instagram account was converted to a business account will have zero values for the following metrics:

  • Impressions
  • Reach
  • Engagement
  • Saved
  • Carousel Album Impressions
  • Carousel Album Reach
  • Carousel Album Engagement
  • Carousel Album Saved

If you have connected with the Account insights report there will only be data available from the time when the account was converted to a business account.

Did this answer your question?