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Facebook Pages – Troubleshooting

Common issues when connecting and downloading data for Facebook Pages (by Meta)

Antonio Herrero avatar
Written by Antonio Herrero
Updated over a week ago

I can't find my Facebook Page when trying to connect it in Funnel

If a Facebook Page is unexpectedly not showing up among the options presented when connecting in Funnel, here's what to do:

User access

First, make sure that the Facebook user you are connecting with has access to the Facebook Page in question. It is important that the user you are trying to connect has one of the Facebook Page roles listed below or corresponding Facebook Page access:

  • Admin

  • Editor

  • Moderator

Access only through Facebook's Business Manager will not be enough. Please follow Facebook's instructions on how to view your Facebook Page role and access.

Editing permissions

You can edit permissions in several places. One example is the in the Business Integrations section of your user settings on Facebook. Click on "view and edit" to the manage permissions of all your business integrations. Make sure Funnel has the required ones.

If you have already authenticated with Facebook in Funnel, you will be met by this view when connecting a Page:

If you can't find your page when trying to connect, click "Edit Settings" to add/review the Pages you wish Funnel to have access to.  Keep in mind that the choices you make here will affect all the Pages and Instagram accounts that you have connected in Funnel, so do not uncheck any Pages that you have connected in Funnel, as that will revoke Funnel's access to that Page and any Instagram accounts connected to it. Read more under "My pages get randomly disconnected"

My pages get randomly disconnected

It’s possible to accidentally revoke access to an existing Facebook Page data source while connecting a new Page in Funnel.

Facebook only issues one Page access token per user/app – so when you connect a new Facebook Page, you need to make sure that all pages that you wish Funnel to have access to are checked in Facebook's authentication flow. 

When you connect a Facebook Page in Funnel, you will be redirected to Facebook's authentication dialog:

It is important that all Pages that you wish Funnel to have access to are checked in this window. If you deselect a previously connected Page it will stop working in Funnel.

Later in the connect dialog this window appears:

Funnel needs both options checked to work.
Below is where you choose which Pages that you want to connect now:

Your choices here won’t affect any permissions.


If you change the password of a user that has connected a Facebook Pages source in Funnel you will need to reconnect the source.

2-factor authentication
Facebook sources with 2-factor authentication (2FA) work in Funnel, but they may need to be reconnected (due to older tokens no longer meeting the new security level of the account).

If 2FA is configured for an entire ad account, ensure the Facebook user used to connect also has 2-factor authentication activated as you will otherwise not be able to connect or reconnect a data source in Funnel connected to the ad account in question.

Reels are not included in Post Insights Report

Facebook does not consider Facebook Reels to be page posts, and therefore does not include them when generating the data for the Post Insights Report.

I've connected several sources and my downloads are very slow

The services provided by Meta are all limited by a shared quota of API accesses across all customers. More quota is granted by Meta for each unique ad account that is accessed, meaning that if one customer connects a single source to their ad account they may have a net positive effect on the quota available to access Meta's APIs, and if another connects 2 or more sources to the same ad account we the may have a net negative effect on the quota available.

To make sure that a single customer uses only the quota that their ad accounts provide them, all sources connected to a single ad account will download at a lower rate depending on if there are 2 sources or 3+ sources using the same account. Downloads will run less frequently and less data will be refreshed at the highest download interval.

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