Unable to connect data sources

To be able to connect to TikTok you need a TikTok business account. If you're unable to login to TIkTok when connecting your source, make sure it's a business account you're trying trying to access.

My previously connected TikTok source has been disconnected

It’s possible to accidentally revoke access to an existing TikTok data source while connecting a new TikTok source in Funnel.

TikTok only issues one access token per user/app – so when you connect a new TikTok account, you need to make sure that all TikTok accounts that you wish Funnel to have access to are checked in TikTok's authentication flow. 

When you connect a TikTok account in Funnel, you will be redirected to TikTok's authentication dialog:

It is important that all TikTok accounts that you wish Funnel to have access to are checked in this window. If you deselect a previously connected account it will stop working in Funnel.

Did this answer your question?