Amazon Ad Server - Troubleshooting

Troubleshooting Amazon Ad Server (formerly Sizmek Ad Suite)

Ilona Norman avatar
Written by Ilona Norman
Updated over a week ago

Why aren't my credentials working?

Customers will need specific Amazon Ad Server credentials which are not the same as those that are used for Amazon's platform. Please contact Amazon for help regarding this matter. Additionally, credentials are reset every three months by Amazon and must be renewed.

What data can I get from Amazon Ad Server?

For a list of metrics and dimensions available, please refer to: What data can I get from Amazon Ad Server

Please note that some fields are not available in the country report, check out the article above for specifics.

Why do I have "Funnel report templates" in my Amazon Ad Server UI?

When you connect a Amazon Ad Server source in Funnel we automatically create a report template in your Amazon Ad Server account. This is needed in order for us to fetch data from your Amazon Ad Server account. If you connect multiple sources in Funnel it will create multiple report templates. This is also the case if an error occurs when fetching data, we need to create a new report template.

Please do not remove Funnel report templates, they are essential for the integration to work. If you need to remove them for clean up purposes, please contact us and we can give you guidance which ones is safe to remove.

Did this answer your question?