Adobe Analytics - Troubleshooting
Common issues when connecting and downloading Adobe Analytics data
Niclas Bångman avatar
Written by Niclas Bångman
Updated over a week ago

Why is my data not appearing?

The selected segments filter your data

Only data that matches ALL segments selected on connect are included in your data source. If you have selected non-overlapping segments (eg paid and organic) you will not get any data.

The metrics are non-aggregatable

This means that you have to look at all dimensions at once when looking at the data. You will see a warning and no data in the DataExplorer if you do not include all dimensions that you selected when connecting the data source.

Why is my new data source taking a long time to download data?

Data complexity and numbers of dimensions queried

The Adobe Analytics API can sometimes take a very long time downloading data. This happens especially if you have chosen to include three dimensions. If you are experiencing this issue you might be helped by removing one or more dimensions if they are not strictly needed for your reporting. You might also be helped by adding a filtering segment that does not include too much complexity or rules.

Queue time affected by multiple sources belonging to the same organization

When querying the Adobe Analytics API you do so by creating a report. These reports are then put on a common queue for the organization in question. All reports created for different sources belonging to the same organization (and also any reports created by the account through the API outside of Funnel) are put on the same queue. Adobe Analytics can process a few reports at the same time, but if you have multiple data sources in Funnel this may cause delayed report completion.

Why can't I see my segment when connecting my data source?

Since our new service account authentication is connected to the organisation we only have access to segments that are shared to the entire organisation. To achieve this you need to be an admin user in Adobe. Follow this article for information on how to share a segment:

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