Why is my data not appearing?
The selected segments filter your data
Only data that matches ALL segments selected on connect are included in your data source. If you have selected non-overlapping segments (eg paid and organic) you will not get any data.
The metrics are non-aggregatable
This means that you have to look at all dimensions at once when looking at the data. You will see a warning and no data in the DataExplorer if you do not include all dimensions that you selected when connecting the data source.
Why is my new data source taking a long time to download data?
Data complexity and numbers of dimensions queried
The Adobe Analytics API can sometimes take a very long time downloading data. This happens especially if you have chosen to include three dimensions. If you are experiencing this issue you might be helped by removing one or more dimensions if they are not strictly needed for your reporting. You might also be helped by adding a filtering segment that does not include too much complexity or rules.
Queue time affected by multiple sources belonging to the same organization - Adobe Analytics (1.4) not applicable to Adobe Analytics 2.0
Queue time affected by multiple sources belonging to the same organization - Adobe Analytics (1.4) not applicable to Adobe Analytics 2.0
When querying the Adobe Analytics API you do so by creating a report. These reports are then put on a common queue for the organization in question. All reports created for different sources belonging to the same organization, and also any reports created by the account through the API outside of Funnel, are put on the same queue. Adobe Analytics can process a few reports at the same time, but if you have multiple data sources in Funnel this may cause delayed report completion.
If you are experiencing long processing times in Funnel, the issue could be that there is some other report that is clogging your queue. To inspect and manage your queue, log in to your Adobe Analytics instance, then:
Components > All components > Scheduled reports > Report queue
Why can't I see dynamic dimensions, segment, dynamic metrics when connecting my data source?
Since our new service account authentication is connected to the organisation we by default only have access to segments/calculated metrics that are shared to the entire organisation or is shared with everyone in a report suite.
However, you can share dynamic dimensions, segments or dynamic metrics you have created from your personal Adobe login, or ask the admin to share the missing fields with the credential "account"
To be able to share the, you need the technical account email. For Adobe 2.0 credentials in Funnel, the name of the credential is the first part technical account email.
In adobe analytics, to find the specific credential user to share with, use the technical account email. Either use the beginning part of the email or replace the @ symbol with a whitespace. For example: If the technical user email is:
53c78fcc-411e-4e79-9517-68c6dd221c74@techacct.adobe.com
Search for 53c78fcc-411e-4e79-9517-68c6dd221c74 alternatively
53c78fcc-411e-4e79-9517-68c6dd221c74 techacct.adobe.com in the Adobe UI
Follow this article for information on how to share a segment:
https://docs.adobe.com/content/help/en/analytics/components/segmentation/segmentation-workflow/t-seg-share.html
Follow this article for information on how to share calculated metrics:
https://experienceleague.adobe.com/docs/analytics/components/calculated-metrics/calcmetric-workflow/cm-sharing.html
Hint: In the Adobe 2.0 connector, the credential name in Funnel is the first part of the technical user email.
If you don't have access to the credential technical user email, ask your Adobe admin to find it in Adobe Developer console->Projects->Specific project->Credential details
What is a overtime report?
An overtime report in Adobe Analytics is a report where no elements with a dateGranularity specified is used (i.e does not have any dimensions).
For these types of reports, adobe might not be able to produce results for all calculated metrics causing the download to fail.