Why is my data not appearing?

The selected segments filter your data

Only data that matches ALL segments selected on connect are included in your data source. If you have selected non-overlapping segments (eg paid and organic) you will not get any data.

The metrics are non-aggregatable

This means that you have to look at all dimensions at once when looking at the data. You will see a warning and no data in the DataExplorer if you do not include all dimensions that you selected when connecting the data source.

Why can't I see my segment when connecting my data source?

Since our new service account authentication is connected to the organisation we only have access to segments that are shared to the entire organisation. To achieve this you need to be an admin user in Adobe. Follow this article for information on how to share a segment:

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