Problems when trying to connect an account
Cannot connect the right account
Make sure that you have the ADMINISTRATOR role type.
If you're an authenticated member within the organisation with the role type ADMINISTRATOR, you should have access to a tab called "Admin tools" on your organisations LinkedIn page (top right corner of the page).
Missing/empty fields in Update Metrics
Missing shares / updates in the Update Metrics / "Per Update" report
Double check your report type. Since video updates are not included in the "Per Update" report, you will need to connect both a Video and a Per Updates report to get the total metrics for both.
Why is my data not matching with the LinkedIn Organic feed?
Mismatches in data younger than 48 hours
Wait 24-48 hours and then check your data again. The counts returned from the LinkedIn API for the share statistics are eventually consistent, not immediately consistent, and can take up to 24-48 hours in some cases.
Mismatches in data younger than 30 days
Wait 24 hours and then check your data again. Data younger than 30 days is volatile and is only refreshed every 24 hours, so if you look at numbers in LinkedIn's UI at a point where Funnel hasn't updated that data for ~23 hours, it will be a mismatch.
Video Likes/Comments do not match the share on the LinkedIn feed
Wait 24-48 hours and then check your data again. In some cases, the "video likes" and "video comment" field values might not match because:
They both do not count likes or comments made by companies, including the company that authored the share.
They are not decremented when a like or comment is deleted.
The counts returned are eventually consistent, not immediately consistent, and can take up to 24-48 hours in some cases.
Troubleshooting missing updates/shares
Numbers can become negative when members who liked a sponsored share later unlikes it. While the like is not counted (since it is not organic), the organic unlike is. Troubleshoot missing updates/shares by adding the IDs of the updates.