Problems when trying to connect an account
Cannot connect the right account
Make sure that you have the CONTENT ADMIN or SUPER ADMIN** role type.
**NOTE, to be able to import Video metrics you need to have the SUPER ADMIN role.
If you're an authenticated member within the organisation with the role type CONTENT ADMIN or SUPER ADMIN, you should have access to a tab called "Admin tools" on your organisations LinkedIn page (top right corner of the page).
Missing/empty fields in Update Metrics
Missing shares / updates in the "Per Update" report
Double check your report type. Since video updates are not included in the "Per Update" report, you will need to connect both a Video and a Per Updates report to get the total metrics for both.
Troubleshooting missing updates/shares
Numbers can become negative when members who liked a sponsored share later unlikes it. While the like is not counted (since it is not organic), the organic unlike is. Troubleshoot missing updates/shares by adding the IDs of the updates.
Reasons why a stat may show a negative value:
Updates were deleted, which carries all social engagement with it.
Unlikes were made on sponsored posts, which count against organic likes. When the total organic like count is 0, and a previously sponsored like becomes unliked, this reduces organic like count from 0 to -1.
Accounts that liked their posts were deleted or purged.
Negative share: member shares the post when they are seeing it in their feed as a sponsored post, but subsequently delete the share from their posted content.
Negative comment: member comments on the post when they are seeing it as a sponsored post, but subsequently deletes the comment.
Negative like: member likes the post when they are seeing it as a sponsored post, but subsequently unlike the post.
Negative followers: member follows the company when they are viewing a sponsored post, but subsequently unfollow the company.
Why is my data not matching with the LinkedIn Organic feed?
Mismatches in data younger than 48 hours
Wait 24-48 hours and then check your data again. The counts returned from the LinkedIn API for the share statistics are eventually consistent, not immediately consistent, and can take up to 24-48 hours in some cases.
Mismatches in data younger than 30 days
Wait 24 hours and then check your data again. Data younger than 30 days is volatile and is only refreshed every 24 hours, so if you look at numbers in LinkedIn's UI at a point where Funnel hasn't updated that data for ~23 hours, it will be a mismatch.
Video Likes/Comments do not match the share on the LinkedIn feed
Wait 24-48 hours and then check your data again. In some cases, the "video likes" and "video comment" field values might not match because:
They both do not count likes or comments made by companies, including the company that authored the share.
They are not decremented when a like or comment is deleted.
The counts returned are eventually consistent, not immediately consistent, and can take up to 24-48 hours in some cases.