Confirming Submission
After submitting, you'll receive a confirmation email (check spam if missing).
If you don’t see it, contact support.
Response Time
Requests are handled in order received.
Average response time: 1 week (varies by demand & complexity).
Detailed submissions speed up processing.
Tracking Your Request
Go to Data Sources in your Funnel workspace.
Select "Custom Connector Requests"
Request Statuses & What They Mean
Request Submitted
Your request has been received, and the team will contact you via data-requests@funnel.io if additional details are needed. Providing complete information helps avoid delays.
Request Temporarily Paused - Flexpoints Needed
Your request is on hold due to insufficient Flexpoints. Contact your Account Manager for more information. If you believe you have enough Flexpoints, reach out to support for verification.
Request In Progress
The Integration Engineering team is actively working on your request. If you haven't received updates, they may still be investigating before reaching out. If you need confirmation, contact support.
Awaiting Your Response
The team has responded but needs additional information from you before proceeding. If you don’t reply within a certain timeframe, you’ll receive a reminder. If no response is provided, the request will be closed. You can resubmit later when you have the necessary details.
Action Required - Awaiting Response
The team has already sent a final reminder requesting your input. If no response is received soon, the request will be cancelled. You’ll need to submit a new request if you still need this integration. Check your spam folder if you haven’t seen a response.
Data Available for Validation
The requested data has been placed in your Funnel workspace. You must compare the values in Data Explorer to those from the original platform to ensure accuracy. If additional fields or accounts are needed, you’ll need to submit a new request.
Request Closed
If a request was closed due to inactivity or lack of necessary details, it will be marked as Cancelled. When you’re ready to proceed, submit a new request, and the team will pick up where they left off. If you need further clarification, contact support with the request ID.
Request Completed
Your Custom Connector has been successfully built and is now active in Funnel! 🎉
If you have support questions, direct them to support for a faster resolution. If you need changes or additional data sources, submit a new request.
