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Overview
Attentive provides reporting data that can be securely shared with Funnel via SFTP. Each Attentive report corresponds to one Funnel data source.
You’ll create reports in Attentive, request setup in Funnel, generate SFTP credentials in Funnel, and then schedule your reports in Attentive to deliver to those credentials.
For detailed background, see Attentive’s official documentation: Attentive SFTP Data Feeds Guide.
Step-by-step setup
1. Create reports in Attentive
Log in to Attentive and create the reports you’d like to connect to Funnel. Download copies of these reports and include them when submitting your setup request in Funnel.
2. Submit a request in Funnel
In your request submission:
Attach the downloaded report copies
Specify which reports should be connected to Funnel
Funnel will configure one data source per report.
3. Generate SFTP credentials in Funnel
Once the data sources have been configured, go into the details page of the respective data sources to generate your SFTP credentials. You’ll need to collect the following details for each data source:
Host
Port
Username
Password
These credentials will be used to connect Attentive with Funnel.
4. Schedule reports in Attentive
After generating your credentials, go back to Attentive and schedule each report to send automatically to the Funnel SFTP endpoint using the credentials you created:
Host
Port
Username
Password
Once set up, Attentive will deliver your reports to Funnel on the defined schedule, ensuring your data stays up to date.
Managing changes or additions
If you need to make changes to existing reports or data sources—or add new ones—submit a new request in Funnel. Each report requires its own data source configuration, so any new or modified reports will need a separate setup.
Troubleshooting
"Authentication failed. Please reconnect" and an old Last imported date
What "Last imported" means: Last imported shows the last time Funnel successfully imported new data. It isn't the last time the source connected or checked for files. If Attentive stops sending files, this date stays old even after you reconnect.
Why it happens:
Attentive manages the SFTP credentials, and they can expire or be rotated.
Attentive may stop delivering scheduled report files.
What to do:
In Attentive, check that your scheduled exports are still active.
Ask Attentive for long-lived or non-expiring SFTP credentials.
Add the new credentials to your data request using Add Credentials.
To fill gaps in your data, ask Attentive to send a historical backfill file for the missing dates.