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Troubleshoot missing Sponsored Products campaigns in Amazon Ads

Find Sponsored Products campaigns that have no activity in the selected date range.

Problem summary

A Sponsored Products campaign is visible in Amazon Ads but missing from the report in Funnel.

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Error message or symptoms

The report does not contain the expected Sponsored Products campaign.

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When does this occur

  • The campaign has no performance activity during the selected date range.

  • The campaign has no clicks, impressions or attributed purchases during the selected date range.

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Root cause

Amazon Ads returns Sponsored Products campaigns only when they have performance activity during the requested date range.

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Solution

  1. Check the campaign activity in Amazon Ads.

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  2. Select a date range that contains clicks, impressions or attributed purchases for the campaign.

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  3. Download the data for the updated date range.

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