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Troubleshoot missing Sponsored Products campaigns in Amazon Ads

Find Sponsored Products campaigns that have no activity in the selected date range.

Problem summary

A Sponsored Products campaign is visible in Amazon Ads but missing from the report in Funnel.

Error message or symptoms

The report does not contain the expected Sponsored Products campaign.

When does this occur

  • The campaign has no performance activity during the selected date range.

  • The campaign has no clicks, impressions or attributed purchases during the selected date range.

Root cause

Amazon Ads returns Sponsored Products campaigns only when they have performance activity during the requested date range.

Solution

  1. Check the campaign activity in Amazon Ads.

  2. Select a date range that contains clicks, impressions or attributed purchases for the campaign.

  3. Download the data for the updated date range.

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