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Troubleshoot unsupported Sponsored Display marketplaces in Amazon Ads

Resolve Sponsored Display connection errors caused by an unsupported Amazon Ads marketplace.

Problem summary

You cannot connect a Sponsored Display data source for an unsupported Amazon Ads marketplace.

Error message or symptoms

The data source returns this error:

Targeting strategies are not supported for report API in marketplace: {region}

When does this occur

  • You select an account for a marketplace where the Amazon Ads API does not provide Sponsored Display data.

  • You select an account for a different marketplace than the one you intended to use.

Root cause

The Amazon Ads API does not provide Sponsored Display data for the selected marketplace.

Solution

  1. Confirm that you selected the intended Amazon account.

  2. If you selected the wrong account, reconnect the data source and select the correct account.

  3. If you selected the correct account, Sponsored Display data is not available through the API for that marketplace.

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