Skip to main content

Troubleshoot unsupported Sponsored Display marketplaces in Amazon Ads

Resolve Sponsored Display connection errors caused by an unsupported Amazon Ads marketplace.

Problem summary

You cannot connect a Sponsored Display data source for an unsupported Amazon Ads marketplace.

​

Error message or symptoms

The data source returns this error:

​

Targeting strategies are not supported for report API in marketplace: {region}

​

When does this occur

  • You select an account for a marketplace where the Amazon Ads API does not provide Sponsored Display data.

  • You select an account for a different marketplace than the one you intended to use.

​

Root cause

The Amazon Ads API does not provide Sponsored Display data for the selected marketplace.

​

Solution

  1. Confirm that you selected the intended Amazon account.

    ​

  2. If you selected the wrong account, reconnect the data source and select the correct account.

    ​

  3. If you selected the correct account, Sponsored Display data is not available through the API for that marketplace.

Did this answer your question?