Skip to main content

Troubleshoot slow data downloads in Adobe Analytics

Reduce long download times for new Adobe Analytics data sources.

Problem summary

Your new Adobe Analytics data source takes a long time to download data in Funnel.

​

Error message or symptoms

  • The initial download or backfill runs for an extended period without completing.

  • Subsequent downloads also take longer than expected.

​

When does this occur

  • You selected four dimensions when connecting the data source.

  • You applied a segment with complex rules or a large date range.

​

Root cause

The Adobe Analytics API processes reports with more dimensions and complex segment filters more slowly. Requests with four dimensions are especially likely to take longer to complete.

​

Solution

  1. Open the data source configuration in Funnel.

    ​

  2. Remove one or more dimensions that are not required for your reporting.

    ​

  3. If you use a filtering segment, simplify the rules or narrow the date range.

    ​

  4. Save the configuration and wait for the next download to complete.

Did this answer your question?