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Troubleshoot slow data downloads in Adobe Analytics

Reduce long download times for new Adobe Analytics data sources.

Problem summary

Your new Adobe Analytics data source takes a long time to download data in Funnel.

Error message or symptoms

  • The initial download or backfill runs for an extended period without completing.

  • Subsequent downloads also take longer than expected.

When does this occur

  • You selected four dimensions when connecting the data source.

  • You applied a segment with complex rules or a large date range.

Root cause

The Adobe Analytics API processes reports with more dimensions and complex segment filters more slowly. Requests with four dimensions are especially likely to take longer to complete.

Solution

  1. Open the data source configuration in Funnel.

  2. Remove one or more dimensions that are not required for your reporting.

  3. If you use a filtering segment, simplify the rules or narrow the date range.

  4. Save the configuration and wait for the next download to complete.

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