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Troubleshoot overtime report failures in Adobe Analytics

Resolve download failures when your Adobe Analytics data source uses overtime reports.

Problem summary

Your Adobe Analytics data source download fails when the report uses an overtime report configuration.

Error message or symptoms

  • The data source download fails without returning rows.

  • The failure affects calculated metrics on reports that have no dimension breakdown.

When does this occur

  • Your Adobe Analytics report is an overtime report (no elements with a dateGranularity specified).

  • The report includes calculated metrics that Adobe cannot produce for overtime reports.

Root cause

An overtime report in Adobe Analytics is a report where no elements with a dateGranularity specified are used (that is, the report has no dimensions). For these reports, Adobe may not be able to produce results for all calculated metrics, which causes the download to fail.

Solution

  1. Review the dimensions and calculated metrics selected in your data source configuration.

  2. Add at least one dimension with a dateGranularity if your use case allows it.

  3. Remove calculated metrics that are not supported for overtime reports.

  4. Save the configuration and wait for the next download to complete.

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