Reconnect your Facebook Ads data source to give Funnel permission to download ad videos from your Facebook Pages. Funnel then plays the videos in creatives in dashboards.
Before you begin
You have a Facebook Ads data source configured for creatives.
The Facebook account you connect with has access to the Facebook Pages that your ad videos come from. To check or change it, see Meta's help on managing Page access.
You can edit data sources.
Reconnecting changes the credentials that the data source uses.
Reconnect the data source
Go to Data > Data sources.
Find your data source, open the actions menu (⋮) at the end of the row and select Reconnect.
In the Reconnect data source dialog, under Select credentials, click Continue with Facebook.
If you have more than one set of Facebook credentials, click Add credentials instead, select Facebook and click Continue with Facebook.
In the Facebook dialog, click Edit settings.
Note: If you click Continue instead, Facebook keeps your previous settings and doesn't add the new permissions.
Choose the Pages that Funnel can access, and click Continue:
Opt in to all current and future Pages (recommended) gives Funnel access to your current Pages and to any Pages you create later.
Opt in to current Pages only gives Funnel access to the Pages you select. Select every Page that your ad videos come from.
Follow the remaining steps in Facebook.
Back in Funnel, check that the new credentials are selected, and click Reconnect.
What to expect
Funnel starts downloading your ad videos. This takes from a few minutes to a couple of hours. When it's done, the videos play in your creatives grids and creatives tables.