How to connect Reddit
Reddit is connected with OAuth. The Funnel app will re-direct you to Reddit where you grant Funnel access to read data from ad accounts. This Reddit help article describes how to add users to your ad account.
If the connection fails, please reach out to your Reddit account manager and verify that API access is enabled for the Ads API and for the ad account in question. This Ads API is currently in "beta test" and is easy missed when configuring access in Reddit. Make sure you get API authorization for both business ids and account ids.
Data mismatch
Make sure that you maintain the same timezone on both your Funnel data source as in the Reddit interface. In cases where no timezone has been specified at the Reddit account, we will automatically set it to GMT as a default on the Funnel source. Please reach out to your Reddit client partner or Reddit account manager to set a specific timezone on your Reddit account.
Gaps of empty/incomplete data
We have observed through the reports of a few of our clients that the Reddit Ads API will occasionally return no data for date intervals that are supposed to have statistics associated with them. When this happens, the data for those dates in Funnel is overwritten with empty or incomplete data.
It is unfortunately not possible to distinguish whether or not an interval is supposed to have data in any way other than trusting what the API provides us with. If you suspect that your Reddit data source may have been affected by this issue, please reach out to Funnel support and ask us to refresh the data for the date interval in question.