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Baidu: Troubleshooting

Troubleshoot common Baidu issues in Funnel.

No accounts found when you connect with a manager or agency login

What you see: You can't find or connect your Baidu advertiser accounts, even though your login has access to them through a manager or agency account.

Why it happens: The Baidu connector needs credentials for the individual advertiser account. Manager-level logins (for example, an agency account that manages several advertisers) aren't supported.

What to do:

  • Connect with credentials that belong to the specific advertiser account you want to import.

  • If you manage several advertisers, connect each advertiser separately with its own credentials.

  • If you can't get advertiser-level credentials, contact Funnel support. Support for manager-level logins would need a feature request.

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